The Account Manager is responsible for partnering with our customer to strategize the right business offerings for both new and existing programs as well as overseeing a project from conception through handoff to production facility. This position will warrant travel and/or relocation based on Client location and business need. The Onsite Account Manager will foster a strong customer relationship to understand the customer’s need and translate to the best solution.
Build relationships to understand customer’s business model and specifications; partnering to win, renew, and/or expand existing business.
Provide pricing and schedules as requested by the client, assist with budgeting and forecasting needs.
Translate customer specifications through creative solutions byway of collaboration with subject matter experts at Quad/Graphics, Inc.
Test creative solutions to ensure they work within the platform.
Lead business team meetings with key stakeholders/executives to obtain buy-in when needed.
Serve as a client liaison both internally and externally as business needs change and processes adjust to support those needs.
Collaborate with Marketing and Sales in the development of customer presentations, reports and communications
Coordinate with internal business partners to create streamline and efficient process flows
All other duties as assigned
High School Diploma or GED. Bachelor’s degree preferred
Five years’ experience in print related customer service, account management, or inside sales preferred
Ability to work independently, multi-task, and maintain organization in a quick turn, fast paced environment.
Ability to successfully analyze problems, draw valid conclusions and make recommendations
Excellent verbal and written communication skills
Proficient in Salesforce and Microsoft Office Excel
Print industry and process knowledge