Client Account Manager
Part-time position with Mercury Creative Group in Our HQ is in Minneapolis, Minnesota
Job posted March 20, 2023
About The Role
Mercury is a fun and focused group of creatives who zealously pursue strategy first, design second. We believe that creating and nurturing community leads to meaningful change; people are at the center of all we do!
Our team seeks an experienced Account Manager with marketing expertise and strategic facilitation skills. You will play a critical role managing high level relationships with our clients and ensuring we deliver a “WOW” experience from start to finish.
The Client Account Manager must be an organizational superstar who keeps projects and people moving forward. You will collaborate closely with our Brand Strategist to facilitate a unique brand journey for each of our clients, which include businesses, associations and nonprofits.
On our team, you’ll lead creative projects, collaborate with colleagues, bring fresh ideas forward, and elevate the quality of our strategic work, making an impact on the brands we serve.
Our Team Culture:
–> You are here because we want your unique voice and personality. Show up as YOU.
–> We’ve been working remotely for over a decade! Regular internal and client meetings happen (virtually) during standard business hours in the Central Time Zone.
–> Taking care of yourself/your household is a priority. Work schedule is flexible.
–> We are captivating, curious and kind.
–> We do things with transparency, grit, and a splash of wit!
–> Mercury runs on the EOS framework.
–> Our owner empowers the team and is open to your expertise/talents.
What You Bring to Our Team: We need someone who can be 100% responsible for managing brand projects with excellence. 5+ years agency and/or project experience facilitating conversations at the C-Suite level and managing projects from start to finish.
Awareness + Personality:
* Welcoming – you know how to make the client and their team feel comfortable
* Confident facilitator/public speaker
* Ability to see the future for the client’s brand
* Flexible within the project and the unique journey it can take (no client is the same)
* Adaptable to shift between different projects and brands easily, keeping track of each client’s unique needs
* Expert in marketing strategy + strong business acumen
* Effective communicator – both written and verbal
* Out-of-this-world time management and organizational skills
* People-focused: you listen with curiosity and care
Facilitation + Project Management: What You Will Do
Co-Facilitator: In collaboration with our Brand Strategists, you have the ability to manage client conversations that keep the discussion moving and on pace. You are comfortable leading C-Suite level executives to stay out of the weeds and focused on the project.
Project Management: Organize our team and all documents. Use Google Drive and Asana to set up all internal items as they relate to each new client/project. Handle all client communications.
Mercury Method: You will follow our signature Mercury Method and be able to adapt and refine it based on the specific client’s needs/circumstances. You will see opportunities to refine or add tools to our Method.
Relationships: Build trust with our clients, deliver a WOW experience, and create opportunities for them to continue our partnerships.
Systems + Technical
* Confident with all Apple devices and apps as well as Google Workspace
* Bonus experience: Asana, Slack, and Association Management Platforms
Mercury Core Values:
Excellence – pursuit of the highest level of optimal performance, providing a WOW experience for our clients, our teammates, our partners and our community
Curiosity – placing importance on ongoing learning, being tech savvy, being proactive
Collaboration – placing importance on working together to achieve results, we recognize that every team member, partner, consultant and client brings value to our projects
Decisiveness – confident, convincing communication, the ability to make decisions firmly, clearly, conclusively and timely
Achievement – placing importance on successful work, accomplished through superior effort and skill, building wealth for our company, our clients and ourselves
Play – imagination, spontaneity, the ability to amuse and be amused
Relationships – strong ties with family, friends, co-workers, or members of a community
Your Time + Compensation
This is a part-time employee position that we expect to grow into full-time. Part-time salary starts at $42,000 with flexible work hours that will range from 25-30 hours/week. With the right candidate, we are also open to discussing immediate full-time work and salary. Mercury will provide the equipment and materials you need to be successful working from home, as well as PTO, reimbursements for phone, healthcare, and “Play” a Mercury Core Value.
To Apply: Please email your resume to Jodi Trost (she/her), firstname.lastname@example.org. We invite you to include a cover letter or brief video to introduce yourself. In the letter/video, please talk about your unique superpower that you would bring to this role.
Mercury is LGBTQ-owned and led. We are an equal opportunity employer that recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We strongly encourage candidates from historically underrepresented communities to apply.
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