Director of Development Managed Services

About The Role

POSITION OVERVIEW

The Director of Development Managed Services oversees the vision and growth of our Development Managed Services team. This department establishes long-term relationships with agency partners and end clients for websites and applications, from the point of launch to deprecation. Both fjorge-built and inherited accounts are eligible for Managed Services offerings, which include hosting, emergency on-call support, systems administration, maintenance, continuous development, and technical SEO services.

The ideal candidate has strong business acumen, diligent department budget and stakeholder management skills, prior experience in the web development space, a keen ability to relate to others, and can lead a technical team without needing to have all the technical answers.

ACCOUNTABILITIES

• Leads and manages a team of direct reports. (LMA)
• Provides Managed Services P&L results.
• Owns the Managed Services core process.
• Creates and manages Managed Services offerings.

HOW SUCCESS IS MEASURED

• Division P&L results meet forecasted budgets.
• Employees are engaged.
• Clients are satisfied.
• Division core process is followed by all.

LEADING AND MANAGING

• Manage a group of direct reports.
• Understand company vision and give clear direction to direct reports.
• Ensure the team has the necessary tools.

This person will lead and manage a group of direct reports — providing clear direction and opportunities for growth. They understand the company vision and they’re able to rally the division around shared goals. They will provide the necessary tools for their team to be successful and engaged in the work.

PROVIDES MANAGED SERVICES P&L RESULTS

The Director oversees the retainer portfolio and owns the billing agreements for the division. They’re tapped into all areas of their business and effectively manage revenue, cost of goods sold, and expenses to meet forecasted P&L results.

OWNS MANAGED SERVICES CORE PROCESS

This leader owns and champions the Managed Services Core Process. They are purposeful in creating alignment across the division through effective scorecard metrics. They are consistently evaluating client satisfaction and adjusting processes where needed to better support our team and client relationships. The Director instills a culture of teamwork, service excellence, and ownership for resolving customer issues.

CREATES AND MANAGES MANAGED SERVICE OFFERINGS

The Director will support cross functional internal stakeholders on new account acquisition efforts. They are excellent with resourcing, managing, and organizing staff to ensure appropriate coverage to meet business needs and deliver a great client experience. They manage and strategically grow our service offerings to meet evolving client needs.

QUALIFICATIONS

• Demonstrated experience overseeing retainer-based software engineering or client retention programs relating to technical or marketing industries
• Excellent time management skills, with the ability to delegate and manage multiple priorities while fostering positive client relationships
• Demonstrated ability to identify, articulate, and prioritize implementation of strategic objectives for a department
• Ability to lead employees through professional development, improvement, and career growth
• Strong risk identification and remediation skills
• Flexibility and adaptability to meet changing scope and resource situations

REPORTING, COMPENSATION, AND LOCATION

The Director of Development Managed Services will report to the Integrator.

Target range for this position is $105-115k annually, with potential for bonus.

We work three days a week (Tuesday through Thursday) in our downtown Minneapolis office (affectionately known as the Bob Dylan Building).

ABOUT FJORGE

In 2004, freelance developer Tim Barsness’s clients brought him more work than he could handle. So he asked fellow developers to join him. And in 2014, the fast-growing company became fjorge.

“fjorge” is a mashup between “fjord,” that respectfully nods to Tim’s Norwegian heritage, and “forge” where diverse elements are melted to create something entirely new.

Today, fjorge is a haven for developers on two continents. Together, we’re a passionate culture of learners, teachers, producers, problem-solvers, strategists, and amateur table-tennis aficionados.

We work in many technologies and are inclusive in everything we do. Our mission? Solve business challenges by building and maintaining web and mobile solutions.

HOW TO APPLY

Please send your cover letter* with resume, and your salary expectation in the email message, to our retained search manager, heather@soladayolson.com. Label your subject line “Your Name, Director of Development Managed Services, fjorge.”

*In your letter, respond to 2 or more of these prompts, in brief:

• What’s your modus operandi — do you prefer a planned-out day-to-day or a week of innovating to accommodate surprises?
• Give an example of how you’re able to address/balance both client service and project management needs.
• Describe a situation where you didn’t know the technicalities, but supported the team to achieve success.
• Share how you’ve accommodated P&L responsibilities in the context of scaling to reach goals.

INTERVIEW PROCESS

If selected to interview, our process will likely include…

• Virtual conversations with our search manager and/or Director of Human Resources
• In-person interview with our Integrator / President
• Request to provide 3 previous-manager references
• Additional in-person interviews with a VP-level leader and/or our Founder

We look forward to getting acquainted with you!

Contact details

• Submit your application
• Company website
• Contact email: heather@soladayolson.com