Engagement Center Trainer

Part-time position with University of Minnesota Foundation in Minneapolis
Job posted July 13, 2023

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About The Role

About Us:

At the University of Minnesota Foundation (UMF), our mission is to connect passion with possibility, inspire generosity, and support greatness at the University of Minnesota by placing donors at the heart of everything we do and every decision we make. UMF is a nonprofit organization responsible for raising and managing gifts to the University of Minnesota.

For more information about UMF, please visit

About the role:

The Engagement Center (M Engage) is a group of about 40+ students at the University of Minnesota Foundation that engage with alumni and friends of the University through various communication channels including calling, texting, and emailing. The Engagement Center Trainer coordinates the on-boarding and continuous training of student engagement representatives. This position works with M Engage Senior Manager and M Engage Supervisor on scheduling, training, curriculum development, process improvement, and general operation of M Engage program. Some evening work is required in conjunction with training classes and Engagement center management.

M Engage is located on the 4th Floor of McNamara Alumni Center, 200 Oak Street SE. To learn more about M Engage visit

Please note that this is a part time, 30 hour per week role. Starting hourly rate is $24- 28/hour.

What you’ll do:

Training (55%)
● Implement existing core training curriculum for new hires during training weeks, and deliver training for student supervisors, lead callers and on-going training for all student engagement representatives.
● Create training materials as new strategies and projects are implemented, including PowerPoint presentations and virtual and in-person trainings.
● Evaluate existing curriculum and training procedures to identify opportunities for improvement.
● Develop new trainings on a weekly basis assessing students’ strengths and areas of growth when new projects are introduced.
● Develop Student Leadership level training curriculum for Student Engagement. Representatives as roles and responsibilities evolve in a growing program.

Staff Management/Administration (35%)

• Work with UMF Human Resources when the Engagement Center Supervisor is unavailable to coordinate the first day of training “new hire documents.”
• Facilitate team-building activities with trainees
• Manage multiple shifts per week and provide back-up for Engagement Center Supervisor managing evening calling sessions.

Data Analysis (10%)
• Track and evaluate retention trends.
• Evaluate student performance data to determine training needs.
• Track data for each project to determine large group training curriculum.

Demonstrate commitment to valuing diversity and contributing to an equitable and inclusive working and learning environment (exhibit 100% of the time)

We take care of you:

● Comprehensive and competitive benefits package that includes medical, vision, dental, and pharmacy coverage; life insurance; retirement; long-term care insurance; and disability coverage.
● Come. Work. Stay. Play. The U of M is conveniently accessible by light rail, bus, and bike. And we offer discounted bus transportation through our “U-Pass” program.
● The University of Minnesota embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.


• BA/BS or a combination of education and training experience to equal four years.
• PC software skills in MS Office, including the ability to create and update PowerPoint presentations, use formulas, and creating documents in Word.


The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Please note: All employees at the University of Minnesota are required to report complete vaccination against COVID-19 or submit documentation requesting a medical or religious exemption on their first day of employment. To learn more, please visit the University’s COVID-19 Response webpage.

How to Apply:

Applications must be submitted online through the U of M Careers site. To submit your application, please follow this link: If you have any difficulties or questions while applying feel free to contact Andrew Hanson, Sr. HR Generalist, at


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