About The Role
Open position in all True Media office locations including Kansas City, MO, Columbia, MO, St. Louis MO, and Minneapolis, MN; Hybrid work schedule: in office/remote.
A Project Manager works on a portfolio of clients to build and manage client/project scopes, timelines, resources, and communication. They have an in-depth understanding of agency processes and roles. The Project Manager is proactive, strategic, organized, and exhibits exceptional communication and interpersonal skills.
The Project Manager is an effective problem solver and assesses potential risks and opportunities. They are responsible for building strong internal working relationships, as well as assisting the client strategists in building strong client relationships. The focus is on continual improvement, reliability, and accountability.
Essential Duties and Responsibilities. (Other duties may be assigned)
Statements of Work – Develop and manage statements of work that meet client needs, outlines the agencys services and compensation, and minimizes the agencies risk. Monitor account activity against the statement of work and alerts the internal team about out of scope activity, and then manage scope changes or additional needed changes.
Hours Estimates & Hours Management – Develop hours estimates and then manage those estimates through a collaborative process with the account team. Pull hours reports and update tracking sheets on a routine basis. Facilitate discussions and adjustments concerning time allocations with team members as needed. Manage application and billing status of the account time.
Client Setup – Understand client organizational needs in order to facilitate client setup in Advantage. In Advantage, responsible for the setup and closing of job numbers, campaign codes, and media plans.
File Management – Manage the organization and consistent naming of files on the server, Google drive, and any other location where files need to be stored. Focus on key documents such as creative files from the client, contracts, statements of work, media briefs, channel strategies, measurement strategies, tactical plans, creative specifications, client invoices, and campaign performance reports/decks.
Timelines & Task Management – Develop and document campaign timelines collaboratively with account teams. Provide communication to team members and clients as needed about timelines and tasks. Ensure deadlines are met and client deliverables are completed. Track timelines and tasks in project management software.
Budget Management – Develop media authorizations. Ensure campaign spends are in alignment with media authorizations through regular report checks from Advantage. Build fee sheets for billing. Ensure accurate and timely client invoicing. Facilitate reconciliation completion within a 60-day window of campaign completion.
Meeting Management – Schedule client and internal team meetings. Manage agendas for internal team meetings and assists the client strategist with client meeting agendas by collecting internal input on the agenda. Record meeting notes and action items. Share note recaps and action items with the internal team, client, and agency partners. Lead internal status meetings, and participates in client status meetings as needed.
Steward Agency Processes & Roles – Facilitate adherence of the account team to agency roles and processes.
Account Communication – Proactively facilitate internal account communication, including resolution of issues. Assist the client strategist in ensuring client requests are acknowledged within 24 hours.
Qualifications – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prior work experience in a Project Management/Coordinator or Account Manager/Coordinator role in a marketing or agency setting or equivalent duties.
Minimum of 1 year equivalent experience in marketing or advertising positions including internship experience.
Proven ability to think strategically, use critical thinking and demonstrate excellent problem solving skills.
Proficient with industry tools and systems.
Proficient with Microsoft and Google tools.
Have a strong understanding of media fundamentals including media math.
Successfully complete Google Analytics Beginner coursework within six months in position, then renew yearly.
Bachelor’s degree from four-year college or university, degree or concentration in advertising, marketing or communications preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.
Total Perks Package
The chance to be a part of a growing company and the next success story
Amazing opportunities for career development
Employee referral bonus
Hybrid work schedule; 3 days in the office, 2 days working from home
Fun and collaborative work environment
Casual dress code
Philanthropy: True Giving (Includes volunteer time and 100% company match for employee donations to agency charity)
Insurance Coverage (medical, dental, vision, life, and disability)
401(k) retirement plan, with employer 3% match
Work/life benefits, including mental health and wellbeing support
Robust Paid Time Off program, increasing with years of employment, and paid out at year-end to employee 401(k) retirement account
Paid holidays, including agency closing Christmas Eve-New Years Day
Maternity, Paternity, and Adoption Paid Time Off, plus Voluntary Paid Leave Bank