About The Role

The Member & Stakeholder Experience Lead translates chapter goals into exceptional experiences that strengthen engagement, advance relationships, and deliver meaningful value to the members and stakeholders of the National Association of Corporate Directors Minnesota Chapter. A genuine interest in board governance, strong business acumen, and experience working with executive-level leaders are essential to building the trust and credibility needed for success in this role.

Role Overview

This role leads the integration of member experiences, stakeholder engagement, governance support, and chapter operations, ensuring chapter activities are well-coordinated, professionally executed, and aligned with the mission of NACD-MN to deliver meaningful value.

The Member & Stakeholder Experience Lead serves as an independent contractor with a specific scope of work designed to collaborate closely with the NACD-MN Executive Director (ED) in executing the vision and purpose of offering world-class, director-centric local experiences through programming and opportunities for peer-to-peer connections. We are strategic and efficient, focused on scaling the organization to extend its reach and deepen its engagement with members and stakeholders.

Core Functional Areas

1. Member & Stakeholder Experience

Deliver meaningful experiences to strengthen engagement, learning, relationships, and member value.

Key Responsibilities:
• Lead the planning, integration, and delivery of chapter programs and engagement opportunities and manage the systems for registration, data, reporting and follow-on involvement.
• Ensure consistent, high-quality experience across member, sponsor, and thought leader interactions.
• Develop and maintain repeatable processes, templates, timelines, and workflows that improve consistency. efficiency, and ease of execution.
• Coordinate communications and outreach to support engagement, retention, and growth.
• Capture and use participation data and feedback to identify opportunities for continuous improvement.

2. Governance & Board Operations

Support effective governance practices and enable the Board and committees to operate efficiently and strategically.

Key Responsibilities:
• Partner with the Executive Director and Board leadership to support governance priorities and Board effectiveness.
• Coordinate Board and committee meetings, materials, action items, and follow-up activities.
• Maintain governance records, policies, and organizational documentation.
• Support annual governance processes, including planning, nominations, elections, and reporting.
• Ensure timely communication and coordination among Board leaders and committees.

3. Strategic Relationships & Partnerships

Strengthen relationships to advance chapter objectives and enhance organizational impact.

Key Responsibilities:
• Serve as a primary point of coordination for sponsors, partners, volunteers, and other key stakeholders.
• Cultivate and steward relationships to foster engagement, collaboration, and chapter growth.
• Coordinate sponsor activation and stakeholder participation across chapter activities.
• Identify opportunities to strengthen engagement and expand organizational reach.
• Support relationship management efforts that advance chapter priorities and strategic initiatives.
4. Integrated Communications

Integrate communications across the member and stakeholder journey to consistently demonstrate the Chapter’s relevance and value and drive meaningful engagement.

Key Responsibilities:
• Partner with the Marketing & Social Media Manager (independent contractor) to develop communication strategies and outreach plans that support chapter programs, initiatives, and engagement objectives.
• Ensure alignment of communications strategies with organizational objectives, program goals, governance thought leadership and audience priorities.
• Oversee management of communications calendar, stakeholder outreach, and governance activities.
• Provide timely, accurate information and audience insights to inform communications strategy and messaging.
• Monitor engagement trends and participant interaction to identify opportunities to refine communications strategy or messaging for continuous improvement.

Chapter Success Outcomes
• Strong stakeholder alignment and effective activation in support of chapter objectives
• Operational excellence across chapter activities
• Consistent delivery of high-quality member and stakeholder experiences
• Increased member and stakeholder engagement

Our Ways of Working & Expectations
• Ownership & Accountability: Take ownership for driving results
• Collaborative Leadership: Build alignment and coordinate stakeholders
• Integrated Execution: Integrate experiences, communications, relationships, and operations to deliver consistent value
• Proactive Planning: Anticipate needs, solve problems, and advance priorities effectively
• Continuous Improvement: Use data, feedback and insights for continuous improvement
• Adaptability: Respond effectively to changing priorities and organizational needs

Mutual Agreements for Success
• Shared understanding of chapter priorities, goals, and desired outcomes
• Clear accountability and decision-making authority within scope of work
• Board and committees provide governance, strategic guidance, and volunteer leadership rather than day-to-day execution
• Contractors operate as an integrated team, leveraging complementary expertise and shared accountability to advance chapter priorities

Contact details

• Submit your application
• Company website
• Contact email: Admin@minnesota.nacdonline.org